General conditions

Terms and General Conditions 

Before confirming a reservation, we kindly advise you to carefully read the following terms and general conditions. Maes and Partners SL is a company registered in Spain under number B93007961 operating commercially under the name “Marbella Village”.

Prices 

Prices displayed on the Company’s website are per person, per apartment and per night unless otherwise specified. All prices are in Euros unless otherwise specified Prices do not include VAT. Prices are subject to change at any time without affecting existing reservations, except for any potential modification of legal or regulatory taxes imposed by the competent authorities. Prices include a full cleaning of the property before and after the arrival and departure of each guest, property maintenance, cost of water, electricity, gas and internet, customer service during office hours (in case of emergencies you can contact us 24 hours a day by calling +34 604 425 693).

Terms of the reservation process

Once you have made a booking at one of our properties, you will receive a written confirmation confirming the dates and prices for the property you booked and payment terms. You will receive a confirmation explaining how to get to the property where one of our staff members will be waiting for you to give you the keys of the property, or by sending instructions for self check-in depending on your arrival time.

Payment terms and conditions 

The booking fee corresponds to an amount of 50% of the total booking price, depending on the property. Once paid, The remaining balance will automatically be deducted from the card used to secure your booking within 8 days of arrival. In case your arrival date is within 7 days, the full amount of the rental will be deducted at the time of the confirmation. If you require special payment terms, please contact us.

Please not that if you reserved your apartment through a third party provider (e.g. Airbnb, Booking.com, HomeAway etc), please note that you will be bound by the terms and conditions of that third party provider both in terms of payment, change of reservation and cancellation.

Change of reservation :

In general, we cannot modify a reservation once it has been confirmed. However, in the event that you need to amend any aspect of a reservation, please let us know at soon as possible. We will do our best to assist wherever possible.

Please note that in case of cancellation or change of plans, it is not allowed to transfer the reservation to another person.

Cancellation policy 

Cancellations must be communicated in writing to contact@marbellavillage.es 

The following cancellation fees will apply for bookings of less than 28 days : 

More than 30 days before arrival date : Free

• 29-8 days before arrival : 50 % of the price
• 7 days or less : 100 % of the price
• Cancellations must be communicated in writing. Please note that if you reserved through third party providers (Airbnb, Booking, HomeAway etc.) their respective conditions will apply.

The following cancellation fees will apply for bookings of  28 days or more : 

48 hours after the booking : Free

• Up to 29 days before arrival : 50 % of the price
• 28 days or less : 100 % of the price

In case you are unable to travel at the original dates, changes in travel dates will be offered free or charge, subject to availability. if a reservation is canceled due to causes that are attributable to the guest or their personal circumstances, the stay will not be refunded. Please note that there are no refunds is possible after checking in and only natural disasters and global pandemics are considered as a “Force Majeure” and subject to a full refund. 

If due to circumstances beyond our control, the apartment reserved is unavailable for occupation, the Company reserves the right to relocate you to an alternative accommodation with similar characteristics at no additional cost. If for any reason we are unable to relocate you or offer an alternative accommodation then the reservation will be canceled and a full refund will be made. 

However If you reserved your apartment through a third party provider (e.g. Airbnb, Booking.com, HomeAway etc), please note that you will be bound by the terms and conditions of that third party provider both in terms of payment, change of reservation and cancellation.

Company Invoicing

Please note that the prices on our website are without VAT. If you are a company or self employed and you request an invoice for your stay at Marbella Village, there will be a surcharge of 21% on the total sum of the booking corresponding to VAT. Please not that this is also valid for 3rd party (Airbnb, Booking etc.) bookings.

Entrance to the property/Check-in 

Check-in and check-out times may vary depending on the properties but as a general rule, check-in time is at 14:00 on the first day shown on your booking confirmation, regardless of the time of arrival in Marbella.

We try our very best to reduce waiting times. In instances where the property is available before the designated time, we will endeavour to let you in earlier. Should you experience a change in travel plans or arrival time in Marbella or you have some unexpected event preventing it from reaching the property at the appointed time, please communicate it to us as soon as possible to agree on a new time.

We would ask you to kindly inform 30 minutes before arrival at the apartment, so we can make sure that we are there to welcome you. In the event that you cannot get in touch with your designated contact person, please contact our emergency number: +34 604 42 56 93

Upon arrival, you will be required to sign a Rental Agreement as well as legal documentation for the local authorities, that is a Police registration form including last name, first name and passport details. This procedure is mandatory for any guest over the age of 16, in line with current Spanish legislation. Any guest refusing to comply with this procedure will not be granted access to the property.

Departure from the property / Check-out :

Generally, the check-out and the return of the keys will be done before 11:00 am on the last day indicated on your booking confirmation. Please make sure that all sets of keys provided to you during your arrival are returned to your contact person. Upon request and always subject to availability, departure time may be extended. Should you require extra time in the apartment due to a late flight for instance, we will do our best to accommodate your request provided that the apartment is not due to be occupied and/or cleaned Please not that we take NO RESPONSABILITY for lost or forgotten items. 

Cleaning and linen 

Full cleaning is provided before and after departure of new guests. Weekly cleaning is included for longer stays i.e. monthly stays: Our apartments are cleaned once per week and we reserve the right to enter the room without prior notice for maintenance or cleaning purposes if necessary (if there's smoke or bad olor for example)

A deep final cleaning is included in the price, however we kindly ask our guests to leave the property in tidy conditions, take out the garbage and clean dirty dishes as a courtesy to our cleaners and future guests.

Please note that we provide one large and one medium towel per person. 

Special Requests 

Our aim is to satisfy our guests’ needs. Should you require extra service or special request, please notify us. We will do everything in our hands to make your stay as pleasant as possible.

People with mobility disabilities 

A limited amount of properties in our portfolio have easy access and may be suitable for special needs. If you require more information please contact us prior to reserving and we will be pleased to help.

Number of Guests

The maximum number of guests allowed in an apartment is set out in the descriptions of each property. For both health & safety and legal reasons, it is not allowed to use the property for a number of guests higher than what appears on the booking confirmation. Failure to follow this rule may be grounds for termination of the contract by the Company, reserving the right, if deemed appropriate, to expel the guests not confirmed in the original reservation.

Behaviour

In Marbella Village we want our guests to enjoy their stay with us. We ask everyone to maintain a respectful and civic behavior, both in the property and with the neighbors. Please remember that while you may be on holiday, you are staying in a private property surrounded by local residents. If for any reason there is any complaint, claim or complaint from neighbors or by the competent authority for the conduct of one or more guests, you may be asked to leave the property and no refund will be applicable. Moreover, any damage or breakage made will be deducted from the deposit.

Please note that most housing communities in Spain have their own set of rules that guests must go by.

In general, we kindly ask you not to:

• Damage the furniture or the property itself
• Having people outside the booking inside the apartment
• Make noise in the apartment, terrace or common areas after 21:00
• Disturb neighbours when opening/closing doors, carrying suitcases etc
• Hold parties or loud celebrations in the apartment
• Disturb neighbours when opening/closing doors, carrying suitcases etc
• Hold parties or loud celebrations in the apartment
• Organise any illegal activity on the premises
• Smoke inside the property
• Bring pets inside the property
• Use charcoal grills

Please also not that 

• The property owner (or Marbella Village on his behalf) reserves the right to evict a guest without any refund should property rules are not followed.
• Marbella Village cannot be held responsible in case of theft or accident in the property.
• Marbella Village cannot be held responsible for noise generated by townhall works, roadwork, construction of new buildings, and other nuisances caused by external factors
• Marbella Village cannot be held responsible in case a specific property is not suitable for occupancy due to force majeur, acts of God, etc
• Some apartment ammenities or features may be subject to change, substitution, or removal at any time without prior notice.

Pets

Please note that pets are not allowed in any of our properties

Complaints

Should you have any complaint during your stay, please let us know as soon as possible so we can resolve it immediately. Marbella VIllage will not accept claims made subsequent to your stay. We will always do everything in our power to resolve any complaint that may arise in the most efficient way possible. Please note that an official Andalusian government complaint form is available upon request.

Guarantee Deposit

we do keep a security deposit to cover any potential damage to the property ranging from 100 to 300 euros depending on the unit which is standard practice in the industry. The deposit is held by credit card and we do not charge anything unless there is damage. In case of no damage, the amount is unblocked automatically after 48 hours. Please note that the amount does not return to your account as a transfer but is unblocked, check your bank extract for reference.

Changes of apartment

In cases of force majeure, act of God, maintenance issue etc, the Company reserves the right to change the allocated property for another of equivalent or higher level to the one booked, with your approval, or proceed to refund the full cost of the reservation.

Responsibility

The Company does not take responsibility for lost or misplaced baggage, theft, damage or accidents unrelated to management itself of the company. The guest agrees to make proper use of the leased property, exempting the Company of any liability; the guest may be responsible for damage caused intentional or otherwise by improper use of the property. The Company reserves the right to update any of these conditions at any time if required in accordance to the activity of the company.

Protection of personal data of users by Marbella Village

In accordance with Spanish Law 15/1999 on the Protection of Personal Data,  we inform you that your data is kept on file which MAES AND PARTENERS SL is responsible for (hereinafter the Company), whose purpose is to manage the property. It will be used as well, and provided that the customer has noted, to report related services, offers and marketing campaigns. The user services on-line booking is voluntarily providing personal data (henceforth, Personal Data) whose sole purpose is to complement the reservation. The data cardor performed in a payment gateway that belongs to the bank with which it has subscribed to this service company or is done in a safe setting, in which case the Company will not know such data.

Clients can exercise the rights of access, opposition, rectification and deletion of data by writing to the Company, Maes and Partners SL, Calle Aduar 25 Bajo 29601 Marbella (Spain). The Company guarantees that it has taken appropriate security measures in its facilities, systems and files. It also guarantees the confidentiality of personal data, but reveal to the competent authorities Personal Data and other information in its possession or accessible through its systems and is required under the laws and regulations applicable the case. System users online reservation guarantee and respond, in any case, the truthfulness, accuracy, validity and authenticity of the personal data, and commit themselves to keep them updated.

Applicable law and jurisdiction

These terms and / or general terms and conditions are governed by Spanish law. Marbella Village and users in order to resolve any dispute that may arise with respect to their validity, execution, performance or termination, in whole or in part, are submitted, expressly waiving their own jurisdiction or any other that,where appropriate, could apply, to the jurisdiction of the Courts of the city of Marbella. This contract constitutes the full and complete agreement between Maes and Partners SL and the user, and supersedes all prior agreements, commitments, representations or agreements, either written or oral, that may have previously existed between them.